Legal & policies
Plain-language documents that describe exactly how HomeChefs works. They are written to match what the app actually does — if you ever find a difference, tell us and we will fix it.
Terms & conditions
The agreement between you, HomeChefs and the cook you order from, including pre-ordering, reward points and connected apps.
Privacy policy
What we collect, why, how long we keep it and the rights you have over it.
Cookie notice
Every cookie and browser storage item we use, and how to change your choice.
Refunds & cancellations
When you can cancel, when money comes back, what happens to reward points, and how disputes are decided.
Cook terms
What cooks agree to: food safety, allergens, listings, availability, fees, payouts, rewards and badges.
Acceptable use
What may not be sold, said or done on HomeChefs, and what happens if it is.
Food safety & allergens
The 14 allergens, home-kitchen realities and how to report a safety concern.
Operator details
Who runs HomeChefs, the registered details and how to reach us formally.
Bank charges
Who pays payment-provider charges, how rates vary, and how they appear on a kitchen's statement.
Contact & support
Get help with an order, a payout, a report or a privacy request.
Last reviewed 8 September 2026. HomeChefs is operated by Lana Seelenbinder, trading as HomeChefs, 46 Tratinska Street, Zagreb, Croatia (OIB 81872952556).